Q: Can you recommend a basic configuration for a small business network with only four or five computers connected?
A: We certainly can help. Although Baynetwork primarily deals with more elaborate equipment necessary for demanding professional applications, we are happy to consult on smaller scale needs as well. Our online store can also help you replace your IT hardware with new, refurbished or used routers, switches from Cisco, Juniper, Barricuda and many more premier brand names.
Q: How large of a project can your company handle?
A: Baynetwork loves a challenge, which is why we've chosen to work in this field. We can tackle any potential project regardless of its size. No long-term contracts our Managed IT Services can assist during any point of your project.
Q: After we've decided on the products we want, how long does it usually take for Baynetwork to complete installation?
A: It depends on what time frame you're talking about. Securing the equipment rarely takes longer than 1-3 business days, depending on the availability of any supporting materials that we'll need for your particular circumstance. Obviously job times vary dramatically depending on the complexity of the project. You can always shop online.
Q: Do you offer Maintenance Contracts?
A: Yes, absolutely. In terms of what we provide and warranty, our contracts are competitive with industry giant like Cisco, SMARTnet, and Juniper Juno. You benefit by working with Baynetwork with savings of near 50% in comparison to dealing with the manufacturers directly. We also include extended warranties, and repair or exchange of products if needed.
Q: Does Baynetwork offer phone support if we decide to install the system ourselves?
A: When you purchase a product from Baynetwork, thanks to our in-house port and server testing, we ensure the systems we ship are completely operational. Our Maintenance Contracts offer complete remote, phone and/or chat support.
Q: How do I reach a service representative if I have a quick question?
A: We schedule at least one person to be available during normal business hours to answer any of your questions via our customer service line at 1-866-941-8510. Naturally, all customers with a Maintenance Contract have a 24/7 contact available to them. Current Customer Log-in.
Q: How does a Baynetwork warranty differ from other companies in the industry?
A: Baynetwork a premier re-seller of new, refurbished and used routers, switches and IT network hardware equipment, has a highly trained team of network and repair engineers on staff. Because our employees have an advanced understanding of how the equipment operates, we are able to offer both lower costs and excellent service. We warranty our work because we test it before it goes out. The exception is New in Box (NIB). NIB equipment has an original manufacturer warranty that is separate from Baynetwork's industry leading warranty.
Q: How reliable are your network installations?
A: We offer a 100% guarantee and standing by all of our products, recommendations, system configurations, and network installations. We maintain a state of the art lab facility at Baynetwork (feel free to stop by our Menlo Park location), allowing us to test individual components and complete builds before we allow them to go out into the field.
Q: If we have a problem, how long does it take your service department to respond?
A: The typical response time at Baynetwork is generally within 2-4 hours. We do have a support chat system on the web site, but in more complex situations we may need to tap into other resources which can take a few hours to collate. We want to make sure we have the correct answer to your problem rather than just a quick one.
Q: Can I just buy hardware from Baynetwork, or do I have to purchase services at the same time?
A: Yes. IT network hardware equipment is what we know, offer and sell. Shop online 24/7 or call 1(866)941-8510. We are proud to offer some of the best prices on new, refurbished and used routers, switches and servers from premier industry leading brands like Cisco, Dell, HP, Juniper, Barrcuda and many more.
Q: What if someone else installed my network? Can Baynetwork service it?
A: Yes. Baynetwork routinely provides evaluations on a full range of customers. We can do everything from relatively minor repairs to offering complete plans of action for any particular scenario.
Q: What are the risks and benefits of using refurbished or a used router, switch, network hardware or computer equipment?
A: Under-spending. Typically you risk your budget not being spent when receiving a 30%-90% discount off of new retail equivalent pieces of equipment. Between the warranty and in-house testing there is not much if anything at risk. All the equipment we deal with and sell is designed to work good as new. It's like finding a '57 Chevy straight from the modern assembly plant in modern day.
Q: Can you help us get rid of our old equipment if we decide to upgrade?
A: Baynetwork would be happy to look at your excess inventory and offer top dollar for anything you're trying to move. Our asset recovery system is efficient and cost-effective. If the items aren't worth refurbishing, we'll also be happy to recommend various options for Green disposal.
Q: What can Baynetwork do for us if we are devoted specifically to Green technologies?
A: Providing a cleaner earth for future generations should be a goal for each of us, and Baynetwork remains committed to this goal. We employ a strong preference in our equipment acquisition for companies that demonstrate similar ideals, and we are constantly seeking to improve our knowledge and expertise as environmentally conscious options increase. We can help you minimize your carbon footprint and maximize your power utilization effectiveness (PUE). A standard Baynetwork company practice is to assisting and donate to a variety of earth preservation programs.
Q: Are there other benefits to purchasing from Baynetwork?
A: A friendly and personal approach to meeting your teams current IT needs, Baynetwork treats our customers with first class. Between going to baseball games, throwing summer bbq's, holding random internet contests and an incentive buyer program there are plenty of benefits for our customers to take advantage of.
