Let Your Business Ventures Thrive Regardless of Their Locations

An accessible service desk is your best weapon against costly downtime and is often the key to superior products, profitable customer retention and a highly productive enterprise resource structure. However, designing and maintaining a comprehensive service desk program is a complex challenge. Our staff has a proven track record in designing, implementing, managing, and maintaining service desks. By effectively becoming an extension of our client's organization, our service desk offering can significantly contributesto the success of any organizations IT project needs.

Benefits to You

• Remote Monitoring and Management (RMM) services for systems, applications, routers, switches, hubs, and storage devices
• Threshold monitoring and reporting
• Patch assessment, vulnerability scanning, and security reporting to help meet audit requirements for Sarbanes-Oxley, HIPAA, GLBA and privacy regulations
• Proactive management to handle day-to-day maintenance tasks
• 24x7x365 monitoring and support using ITIL-based best practices and methodologies
• Services delivered from an MSP Alliance Accredited Master MSP
• Custom, comprehensive support and service plan with periodic services review
• Help Desk Institute Certified Engineers from our team
• Seamless support from our team of trained professionals that work as an extension of your internal IT organizations
• Avoid, find and fix system failures in overnight and light staffing hours
• Keep business users productive and happy with 24x7 assistance
• Reduce risk of data loss, virus attacks and security breaches

Remote Managed services is Baynetwork’s business. Our experience in remote support technology, methodology, process, and staffing is unparalleled. Baynetwork service desk routinely resolves over 85% of issues remotely versus the industry average of 68% — a differential that can translate into huge productivity benefits for you.