Frequently Asked Questions
Q: Can you recommend a basic configuration for a small business network with only four or five computers connected?
A: We certainly can help. Although Baynetwork primarily deals with more elaborate equipment necessary for demanding professional applications, we are happy to consult on smaller scale needs as well.
Q: How large of a project can your company handle?
A: Baynetwork loves a challenge, which is why we've chosen to work in this field. We can tackle any potential project regardless of its size.
Q: After we've decided on the products we want, how long does it usually take for Baynetwork to complete installation?
A: It depends on what time frame you're talking about. Securing the equipment rarely takes longer than 1-3 business days, depending on the availability of any supporting materials that we'll need for your particular circumstance. Obviously job times vary dramatically depending on the complexity of the project.
Q: Do you offer Maintenance Contracts?
A: Yes, absolutely. In terms of what we provide and warranty, our contracts are competitive with industry giant like Cisco, Smartnet, and Juniper Juno. You benefit by working with Baynetwork with savings of near 50% in comparison to dealing with the manufacturers directly. We also include extended warranties and repair or exchange of products if needed.
Q: Does Baynetwork offer phone support if we decide to install the system ourselves?
A: When you purchase a product from Baynetwork you get our the assurance that we will help you get your system operational, within reasonable limits, of course. Our Maintenance Contracts ensure you complete and unlimited support. In addition, we can provide network and data center design with support, provided the equipment comes from Baynetwork.
Q: How do I reach a service representative if I have a quick question?
A: We schedule at least one person to be available during normal business hours to answer any of your questions via our customer service line at 1-866-237-3858. Naturally, all customers with a Maintenance Contract have a 24/7 contact available to them.
Q: How does a Baynetwork warranty differ from other companies in the industry?
A: Even though Baynetwork does not physically manufacture the majority of the products we sell, we do have a highly trained team of network and repair engineers on staff. Unlike the vast majority of "suppliers" in the industry, we do not subcontract out support assistance. Because our employees have an advanced understanding of how the equipment operates, we are able to offer both lower costs and excellent service. We warranty our work, and down time doesn't help us or our customers.
Q: How reliable are your network installations?
A: We offer a 100% guarantee, standing by all of our products, recommendations, configurations, and installations. We maintain a state of the art lab facility at Baynetwork, allowing us to test individual components and complete builds before we allow them to go out into the field.
Q: If we have a problem, how long does it take your service department to respond?
A: The typical response time at Baynetwork is generally within 2-4 hours. We do have a support chat system on the web site, but in more complex situations we may need to tap into other resources which can take a few hours to collate. We want to make sure we have the correct answer to your problem rather than just a quick one.
Q: Can I just buy hardware from Baynetwork, or do I have to purchase services at the same time?
A: Baynetwork will be happy to make recommendations and provide equipment without any obligation for a Maintenance Contract on your part. We operate a system specifically designed to streamline efforts such as these for our customers. Unlike most of our competitors, Baynetwork utilizes a live inventory configuration on our web site, and we always list prices in the shopping cart. In practical terms this means that if you're interested in a product you know if we have it in stock, and you know how much it costs. You don't have to waste time calling us so we can check on price or availability or endure the usual additional sales pitch that generally accompanies these calls.
Q: What if someone else installed my network? Can Baynetwork service it?
A: Yes. Baynetwork routinely provides evaluations on the full range of customer needs from network applications to complete data or computer centers, including potential security vulnerabilities and potential impact on dedication to "green" technologies. We can do everything from relatively minor repairs to offering complete plans of action for any particular scenario.
Q: What are the risks and benefits of using refurbished network hardware or computer equipment?
A: The quick answer is typically a 30%-85% discount off of new retail equivalent pieces of equipment. All of our products, including used Cisco routers, used Cisco switches, used Juniper routers, and a variety of other networking equipment, come with a 30-day warranty so you have time to test them in your actual deployment.
Even though the industry may label a particular unit a "Legacy" in terms of its current manufacturing process, that device may be perfectly suitable for an individual customer's needs. We should also add that Baynetwork often acquires inventory from overruns, or product movement based purely on warehouse capacity. Many items in our inventory have never been opened or used in a work environment. All of our products, including used Cisco routers, used Cisco switches, used Juniper routers, and a variety of other networking equipment, comes with a 30-day warranty so you have time to test it in your actual deployment. As we've alluded to in other answers here, we have extended warranties and Maintenance Contracts available too.
Q: Can you help us get rid of our old equipment if we decide to upgrade?
A: Baynetwork would be happy to look at your excess inventory and offer top dollar for anything you're trying to move. Our asset recovery system is efficient and cost-effective, providing services such as Cisco buy back and server buy back. If the items aren't worth refurbishing, we'll also be happy to recommend various options for Green disposal.
Q: What can Baynetwork do for us if we are devoted specifically to Green technologies?
A: Providing a cleaner earth for future generations should be a goal for each of us, and Baynetwork remains committed to this goal. We employ a strong preference in our equipment acquisition for companies that demonstrate similar ideals, and we are constantly seeking to improve our knowledge and expertise as environmentally conscious options increase. As a matter of policy, Baynetwork employs a standard company practice of assisting and donating to a variety of earth preservation programs. Also, as we said in the previous answer, if we don't see a use in recycling your old equipment we will help you understand your eco-friendly disposal alternatives.
Q: Are there other benefits to purchasing from Baynetwork?
A: Baynetwork has developed a strong Frequent Buyer Program, and if you register you can earn special discounts on future purchases as well as earn points toward other gifts and rewards. Because of the locations of our primary office locations, Baynetwork is able to work with a strong group of marketing-minded companies. You should regularly check the web site because we generally have promotions in place with these companies where you can earn trips to Las Vegas, Hawaii, or even Europe in some instances.
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